plnheart.org Complaints procedure
This complaints procedure describes the procedure by which complaints are dealt with. The PLN Foundation values the satisfaction of donors and those involved. Complaints are a way in which the PLN Foundation receives feedback, so that inaccuracies can be identified in good time and procedures or communication can be improved.
2. Definition of a complaint
A complaint is information that indicates that something went wrong in the perception of the person involved. A complaint provides information to the PLN Foundation how it can improve its working methods and/or communication to the person concerned in accordance with the standards of that person.
3. Entry of complaints
Complaints may be submitted in writing. The complaint can be sent to the address below or by email to firstname.lastname@example.org.
Foundation for Genetic Heart Muscle Disease PLN
P.O. Box 66
1775 ZH Middenmeer
4. Internal procedure
All complaints will be responded to as soon as possible, but at the latest within 10 working days. In addition, all complaints are registered. The complaint, date of the report, person involved, actions taken, handling and measures taken are recorded in a complaints overview.
If the person concerned is dissatisfied with the handling of the complaint, he or she can send an appeal to the board. The complaint will subsequently be submitted to the board at the next board meeting.